Privacy Policy for TruWeather V360

Introduction

TruWeather Solutions, Inc. ("TruWeather," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TruWeather V360 mobile and web applications (collectively, our "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

Account Registration

When you create an account, we collect:

• Full name and email address
• Username (optional)
• Password (encrypted using industry-standard methods)
• Phone number (if provided for account recovery)
• Billing address (for paid subscriptions)

We use Auth0 as authentication providers to securely manage user accounts. This service process your credentials according to their privacy policies and our Data Processing Agreements. If you choose to sign in using single sign-on (Google, Apple, GitHub), we receive your name, email, profile picture, and other basic information from your chosen provider.

Payment Information

For premium subscriptions, we use Stripe as our payment processor. We do not store or have access to your credit card numbers. Stripe handles:

• Payment card information
• Billing details
• Transaction history
• Applicable tax information

Stripe maintains PCI DSS Level 1 certification, the highest level of payment security compliance.

Location Information

We offer multiple location options to balance weather accuracy with your privacy preferences:

Location processing is handled by Mapbox for geocoding services. We implement privacy-preserving measures to process weather requests without permanently storing your precise location with your account.

Information Collected Automatically

Device and Usage Information

• Device type, model, and operating system version
• App version and build number
• Unique device identifiers (for app functionality only)
• IP address (for approximate location and security)
• Language preferences and time zone
• Network connection type

Analytics Information

We use Amplitude and/or Google Firebase to understand how users interact with our Services:

• Features and settings you use
• Session frequency and duration
• Error logs and performance data
• Weather parameters you customize
• User journey through the app

This information helps us improve our Services and is retained for up to 2 years.

Advertising Data (Ad-Supported Version Only)

Our free version uses:

• Google AdSense for web advertising
• Google AdMob for mobile advertising

These services collect:

• Advertising identifiers (can be reset in device settings)
• Ad interaction data
• General demographic information
• Interest categories for relevant ads (with your consent)

How We Use Your Information

We use collected information for the following purposes:

Providing Services

• Deliver location-based weather forecasts and alerts
• Process and manage subscriptions
• Send severe weather warnings and notifications
• Maintain and improve app performance
• Provide customer support

Personalization

• Remember your preferred units of measurement
• Save your favorite locations
• Customize weather display parameters
• Tailor safety threshold alerts

Communications

• Send account-related notifications
• Provide service updates and feature announcements
• Deliver weather alerts based on your settings
• Marketing messages (only with your consent)

Business Operations

• Analyze usage patterns to improve features
• Debug technical issues and errors
• Develop new features and services
• Ensure security and prevent fraud
• Comply with legal obligations

Information Sharing and Disclosure

Our Commitment

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Service Providers We Work With

We share information with trusted service providers who assist in operating our Services:

Each service provider is contractually obligated to protect your information and use it only for providing services to us.

Legal Disclosure

We may disclose your information when:

• Required by law, subpoena, or court order
• Necessary to respond to legal process
• Needed to protect rights, property, or safety
• Investigating potential violations of our Terms of Service

Your Privacy Rights and Choices

Data Rights

You have the right to:

• Access - Request a copy of your personal information
• Correction - Update or correct your information
• Deletion - Delete your account and associated data
• Portability - Receive your data in a machine-readable format
• Opt-out - Decline certain data uses like marketing

To exercise these rights, email support@truweathersolutions.com. We will respond within 30 days.

Location Controls

• Modify location permissions anytime in device settings
• Use manual location search without any device location access
• Choose between approximate and precise location modes
• Disable background location tracking while keeping the app functional

Advertising Preferences

• Opt out of personalized advertising at adssettings.google.com
• Use device settings to limit ad tracking
• Reset your advertising ID at any time
• Upgrade to our ad-free premium version

Communication Preferences

• Manage push notification settings in the app
• Set quiet hours for non-emergency alerts
• Unsubscribe from marketing emails using the link in any message
• Configure which weather alerts you receive

State-Specific Rights

California Residents (CCPA/CPRA)

• Right to know what information we collect and how it's used
• Right to delete personal information
• Right to opt-out of "sales" (we don't sell your data)
• Right to non-discrimination for exercising privacy rights

Other States

Residents of Colorado, Connecticut, Virginia, Utah, and states with privacy laws effective in 2025 (Minnesota, Nebraska, New Hampshire, New Jersey, Tennessee, Delaware, Iowa, Maryland) have similar rights. Contact us for state-specific information.

Data Security and Retention

Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL)
• Encrypted password storage
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure

While we strive to protect your information, no method of electronic transmission or storage is 100% secure.

Data Retention

We retain personal information only as long as necessary:

• Account Information: Duration of account + 60 days after deletion
• Location History: Real-time processing only, not stored
• Saved Locations: Until you delete them
• Payment Records: 5 years (legal requirement)
• Analytics Data: 2 years

Children's Privacy

TruWeather V360 is intended for general audiences. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child under 13 has provided us with personal information, please contact us immediately at support@truweathersolutions.com, and we will delete such information.

International Data Transfers

Our Services are operated in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Services, you consent to this transfer.

For European Economic Area (EEA) and UK users, we rely on appropriate safeguards such as Standard Contractual Clauses for data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy as we develop new features or in response to legal requirements. When we make material changes:

• We'll update the "Last Updated" date
• We'll notify you via email or in-app notification
• We'll give you the opportunity to review changes before they take effect

Continued use of our Services after changes indicates acceptance of the updated policy.

Contact Information

For privacy-related questions, concerns, or requests:

Third-Party Privacy Policies

For additional terms governing use of our Services, please see our Terms of Service.